During our pasar malam visit yesterday, my dear friend of mine blurted out her complain
"Do i look old?"
In between the pisang goreng munch, I shook my head. Quite vigorously.
"No you are not. Why would you say that??"
"Because people in some occasions called me makcik."
"Really?? That is way rude lah! Whose people are you referring to anyway?"
"The salespersons. One at the petrol station and another was at the mall". She was bit upset, listening to her tone.
Licking my oily pisang goreng finger I looked at her and replied, "Oh please, you are not old. Matured yes. Don't worry. It was them who were stupid anyway."
I know she was upset and bit perturbed emotionally. Who would not? Of being called makcik? Okay, so we are 30s, early 30s to make it legit. But as you are up fronting the sales and working with clients, can you just being nice and manis mulut and call your potential customer as kakak? or cik? And this friend of mine, I am being fair here, does not look like a makcik makcik. She is all matured yes, appropriate for a 30s lady, but not a makcik makcik type. But to call someone you barely know as makcik is a bit offensive doncha think? It's like calling people auntie. That is connotation for being old, for some. And 'old' is definitely a heated word. I was
There are things we customers always hate. Good for you people in the customer service line to know.
1) substituting names as in makcik and pakcik. Tolonglaaah, even we are old and soon makcik will come in our way, we do not need to be reminded. Especially by strangers. Kakak or Cik would be nice. It definitely boosts your sales :)
2) to give us head to toe inspection once we walk pass that door. We go to your shops because we have the interest to own the stuffs, and definitely with the cash and cards. Just because we do not dress up like we are going to any gala dinner, we can't afford to buy stuffs.Achiko, remember we went to this high end brand in Aussie just because we afraid to make the same visit to its local store?? Punyala low esteem takut orang tak layan kita ha ha ha.
Which is why I find my contentment in shopping branded goods online at home . In baju kelawar, no less
3) ironically, to stop following us around because we can't shop if we feel your breath on our neck. We might just condemn the product and find it no good but we can not do that if you follow us around like a puppy. Tak baik mengumpat depan depan katanyaaaa.. and please stop pushing us to buy things we do not need. Just let us shop in peace.
4) to treat us, serve us and fulfill our needs and orders, but at the same time, you communicate with your fellow sales mate by using your language. I find it disturbing, as if you are commenting on my bad choice. please don't do that, saya senang kecik hati. And it is definitely rude.
Got more but I have to get going. Friday is such a busy day. No classes but too many social events. Hahaha. Choii sangat social events. Okay, bye bye chicas
Friday, April 05, 2013
Subscribe to:
Post Comments (Atom)
the other ramblers
Blog Archive
About Me
- ladyhermanas
- just a normal average jane who loves to sleep n write whatever comes across her mind.
of the gibberish ramblings and the thoughtless thought
2 comments:
remembered when in edinburgh,the salesgirl was on her knee putting the shoes on my feet to try...See,minah saleh lagi pandai ambik hati customer..Feel like a queen attended bu them..hehe.
kalau kat malaysia, sila sarung kasut sendri. haha..
anyway, anything you wish for your upcoming b-day mommy?
Post a Comment